Persons under the age of 18 are not eligible to use our Service and you must not provide us with your personal information if you are not of legal age to purchase alcohol in the jurisdiction in which you reside and (if different) in the jurisdiction in which you are accessing the Website. We do not intend to collect personal information from any individuals under the legal purchase age or market alcoholic beverages to anyone under the legal purchase age. If we receive notice or believe that someone under the legal purchase age has provided us with personal information we will make every reasonable effort to remove such personal information from our files and flag such personal information and retain it for the sole purpose of ensuring that it is not used any further.
We will refund the full value of any product(s) purchased, provided the conditions below are met:
1) You are able to return the product(s) in question to us within 30 days of receipt of your order.
2) Unless faulty, your items are returned to us in a resalable condition. This means unopened, in the same condition you received them and with any labels and packaging intact.
3) Please send any return items to the following address, with a note inside including the name, order number and postcode of the original order:
FAO: Returns, Wheatleys of Yorkshire, Unit 5, 23 Arthur Street, Hull, Yorkshire, HU3 6BH
PLEASE NOTE: Unless the product is found to be faulty, we will not be able to refund the original cost of postage, or the return postage. For faulty items we will resend a replacement at no extra cost and refund the cost of your return.
Please note that although we take precautions, some scratches on labels is to be expected through the use of couriers. We will not be able to accept refunds for purely cosmetic reasons unless labels are unreadable and therefore the contents and product details are unclear.
Refunds will be made to the card used for purchase within 30 days of the returned items reaching the return location or partial refund being agreed.
If you have any questions about your order or our delivery & returns policy please feel free to Contact Us.